AI powered solutions in the Cloud

Hidden Spark is an Australian company with an international focus. Our solutions are built with simplicity, quality, and usability in mind. We offer solutions for education, manufacturing and retail industries. We have strong competencies in cloud computing, automation, chatbots and workflow technologies.

We help customers in the following ways:

  • Customer Experience – Measure customer experience and gain insights to improve the overall user engagement
  • Toolkits - Build tools that work for your business.

Examples include:

  • Club Management to give you the power to process grant funding, control workflows, mailouts, and robust reporting.
  • Digital Strategy – Develop and implement a fit for purpose company wide strategy
  • Custom Solutions - We develop custom online solutions to help you grow as your business grows.
The Sydney Store


Approachable, simple explanations, no jargon or tech talk required. We listen to your needs, requirements, and pain points. Leave the technical details to us.


Work together on the same path. Your input will be valued. We can work with your team and provide business driven, administrative driven or technically driven advice.


Transparency, honesty, and values. Professional services with integrity are part of our core values. We will be honest with what we can and cannot offer.


Experienced, skilled, and result driven. We have over 18 years' experience in the web industry. Sensitive data is protected and we take privacy seriously. Trust Hidden Spark to deliver results.


Solution driven, effective, future thinkers. We have the skills to customise solutions with your future needs in mind and are not afraid to utilise the latest technologies. We can adapt to your requirements.


Unique, bespoke solutions. Change is inevitable. Hidden Spark offers flexibility to adapt to changes and have the skills and expertise to respond quickly to change.

  1. Initiate

    Scoping & Requirements



  2. Definition & Planning

    Digital Strategy

    Information Architecture & Management

    Conceptual Analysis & Website Plan

    Customer Journey Mapping

    Metrics and Success Factors

    Data Management and Governance

  3. Design & Implementation

    Design Concepts

    Web Development & Customisation

    Unit Testing & UAT Testing

    Business Transformation

    QA and Error Handling

  4. Completion

    Build & Deploy

    Iterative Development Cycle

    Website Launch

    Insights and Actions

  5. Post Implementation Review

    Post Implementation Review

    Lessons Learnt


    Next Step Planning

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